Returns

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

  • Items must be returned within 28 days of receipt.
  • Items must be unworn, unwashed and unused with the original labels still attached.
  • Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.
  • Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

 

2. FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form, please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

 

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: info@safirafashion.com

Write to us via online chat: www.safirafashion.co.uk

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 

 

4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

How do I return?

For returns you will need to pay for your return. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.​

You've got 28 days to send something back to us from the day you receive it.​

If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

  • Repack your items.
  • Contact us so we can provide you with a returns address.
  • Once you have received the address you're ready to post it off! Make sure you keep proof of postage!
  • Keep an eye on your return tracking. You'll get an email once we receive your returned item.

 

 5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your safirafashion.co.uk account.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

 

6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following the above easy steps and reorder for a replacement.